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Exam overview

Microsoft MB-280 Exam Dump

Vendor

Microsoft

Exam Code

MB-280

Actual Exam Duration

100 Minutes

TOTAL QUESTIONS

121

Exam Name

Microsoft Dynamics 365 Customer Experience Analyst

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Exam practice

Exam Q&A

Select an option, then click Show Answer.

Q1: You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flor a. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

A: In the Record types of the timeline settings, uncheck the Notes option.

B: In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.

C: In the Record types of the timeline settings, uncheck the Posts option.

D: In the Record types of the timeline settings, uncheck the Activities option.

E: In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.

Correct Answer: B, C

Q2: Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen, You recently implemented Dynamics 365 Sales within your organization's sales team. Based on the initial evaluation, adoption is limited as most sales users prefer to work from Microsoft Outlook. You decide to enable the Dynamics 365 App for Outlook. You need to perform the various actions required. Each correct action is part of the solution but does NOT solve the problem completely. Action: You test the email configuration and enable the mailboxes for the Dynamics 365 App for Outlook designated users. Does this meet the goal?

A: Yes

B: No

Correct Answer: A

Q3: Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company's IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data. The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls. You need to clean and transform the data in Customer Insights - Data to be ready for unification. Solution: Define column types to be appropriate field types and name the query. Create a full name and full address columns by merging the appropriate columns, if they exist. Select Next and your data is now ready for unification. Does this meet the goal?

A: Yes

B: No

Correct Answer: B

Q4: A large construction company uses Dynamics 365 Sales to manage their sales pipeline. All future jobs are logged in the system as opportunities. Depending on the type o( work, some opportunities close faster, and others take longer due to dependency on the third-party vendors. The sales team does NOT currently use the "On hold* option, as it does NOT provide enough details. When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal. You need to ensure that a salesperson can only select the "Pending Permits" or "Asbestos Removal" option when working with their opportunities to indicate the deal is taking longer. What should you do?

A: Edit the statuscodecolumn: add 'Asbestos Removal' and 'Pending Permits' status values to the 'Open' status reasons.

B: Edit the statecode column: rename the 'Open' status value to 'Asbestos Removal' and add a new 'Pending Permits' status value.

C: Edit the statecode column: rename the 'On hold' status to 'Asbestos Removal' and add a new 'Pending Permits' status value.

D: Edit the statuscode column: add 'Pending Permits' to the 'Open' status reason values, and rename 'On hold' to 'Asbestos Removal.'

Correct Answer: A

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