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Exam overview

Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam Dumps

Vendor

Salesforce

Exam Code

(AP-207)

Actual Exam Duration

 75 Minutes

TOTAL QUESTIONS

75

Exam Name

Salesforce Energy and Utilities Cloud Accredited Professional

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Exam practice

Exam Q&A

Select an option, then click Show Answer.

Q1: When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance: * Identify the caller * Provide answers to questions about billing. consumption, and payments * Add meter readings * Manage user complaints. * Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve this?

A: Configure the Energy and Utilities Contact Center Console available m the process horary

B: Configure a custom Salesforce Service Cloud console.

C: Configure custom OmniScripts and FlexCards to cover the requirements.

D: Assign the relevant lightning pages to the energy company's service agent user profile

Correct Answer: A, C

Q2: Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A: Accounts with RecordType Business are used to represent B2B customers.

B: Accounts with RecordType Consumer are used to represent B2C customers

C: Person accounts are used to represent B2C customers.

D: Accounts with RecordType Service are used to represent B28 customers

Correct Answer: A, B

Q3: When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance: * Identify the caller * Provide answers to questions about billing. consumption, and payments * Add meter readings * Manage user complaints. * Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve this?

A: Configure the Energy and Utilities Contact Center Console available m the process horary

B: Configure a custom Salesforce Service Cloud console.

C: Configure custom OmniScripts and FlexCards to cover the requirements.

D: Assign the relevant lightning pages to the energy company's service agent user profile

Correct Answer: A, C

Q4: Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A: Accounts with RecordType Business are used to represent B2B customers.

B: Accounts with RecordType Consumer are used to represent B2C customers

C: Person accounts are used to represent B2C customers.

D: Accounts with RecordType Service are used to represent B28 customers

Correct Answer: A, B

Q5: Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A: Metadata API

B: Streaming data API

C: SSO data access

D: Omnichannel data access

Correct Answer: D

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