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Exam overview

Microsoft MB-230 Exam Dumps

Vendor

Microsoft

Exam Code

MB-230

Actual Exam Duration

100 Minutes

TOTAL QUESTIONS

327

Exam Name

Microsoft Dynamics 365 for Customer Service

Purchase

$ 40

One-time payment • Instant access

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Exam practice

Exam Q&A

Select an option, then click Show Answer.

Q1: A company has a Customer Service deployment. The company plans to implement the following: * Al suggestions for contacts in Teams. * Training information about the capabilities of suggestions. You need to identify the scenarios where the relevant contacts will be provided to users. Solution: The users that are in the Teams channel. Does the solution meet the goal?

A: Yes

B: No

Correct Answer: A

Q2: An electrical engineering company is implementing Dynamics 365 Customer Service. Engineers schedule work in one-hour blocks. Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that same block. Engineers who require part of an additional one-hour block to complete a job must not be able to start a new job in that additional block. You need to configure the fulfillment preference to meet the requirements. Proposed solution: Change the scheduler time resolution to one hour. Does the solution meet the goal?

A: Yes

B: No

Correct Answer: B

Q3: Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company has a Customer Service environment and implements historical analytics reports. Users report that they are not able to access the historical analytics reports. You need to ensure users can access the reports. Solution: Modify the historical analytics report to display to the users. Does the solution meet the goal?

A: Yes

B: No

Correct Answer: B

Q4: A midsize service company provides clients with various service needs. The company plans to implement URS to schedule its service technicians. The company requires a solution that includes custom tables. You need to recommend an implementation process for URS that enables a table for scheduling. What should you recommend?

A: Use the Resource Scheduling application to configure table settings.

B: Configure the environment settings in the Microsoft Power Platform admin center.

C: Update the solution import settings when importing the solution into the production environment

D: Update the Scheduling Services in the Customer Service Hub application.

Correct Answer: B

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