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Cisco Customer Success Manager
A: opportunities for advocacy shared
B: stakeholders identified
C: business outcomes with KPI metrics identified
D: training sessions for end users planned
E: network diagrams provided
A: primary customer stakeholder
B: account team sales lead
C: customer enterprise architect
D: Customer Success Manager
A: opportunities for advocacy shared
B: stakeholders identified
C: business outcomes with KPI metrics identified
D: training sessions for end users planned
E: network diagrams provided
A: Adopt a lifecycle approach with a proactive review of service performance against KPIs.
B: Have the CSM define how value should be measured at the end of the contract period.
C: Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
D: Have the CIO define a clear IT strategy and implement the suggestions immediately.
